VintageXI Returns Policy
1. Timeframe:
You can return items within 14 days of receiving your order.
2. Condition of Items:
• Items must be brand new with tags and unworn.
• ltems should be returned in the same condition as received.
• Personalized or custom items cannot be returned.
3. How to Return:
1. Contact us via email or our website with your order number.
2. Pack the item securely and send it back to the address we provide
4. Refunds & Store Credit:
• Once we receive and inspect your return, you can choose:
• Refund to your original payment method, or
• Store credit equal to the purchase price, redeemable on any VintageXI purchase.
• Refunds or store credit will be issued within 5–7 business days.
• Store credit codes are valid for 12 months from the issue date.
5. Return Shipping:
• Customers are responsible for return shipping costs, unless the item is faulty or we’ve sent the wrong product.
6. Faulty or Incorrect Items:
• If you receive a damaged or incorrect item, contact us within 7 days for a full refund or replacement.
